Privacy Policy
August 2024 | Version 1.0
We respect your privacy.
Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the fullprivacy policy because it applies to you.
Introduction
Welcome to our privacy policy. We are Sunlec Energy Solutions (Pty) Ltd (Company Registration number [INSERT NUMBER]) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
The purpose of this policy is to describe the way that we handle your personal information.
Audience
This policy applies to you if you are:
a visitor to our website; or
a customer who has ordered or requested the goods or services that we provide.
What is personal information?
Personal information includes:
certain information that we collect automatically when you visit our website;
certain information collected on registration (see below);
certain information collected on submission; and
optional information that you provide to us voluntarily (see below);
but excludes:
information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us.
Personal information includes information we collect: (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.
Common examples
Common examples of the types of personal information which we may collect and process include your:
identifying information – such as your name, date of birth, or identification number of any kind;
contact information – such as your phone number or email address;
address information – such as your physical or postal address; or
demographic information – such as your gender or marital status.
Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
financial information – such as your bank account details;
sensitive demographic information – such as your race or ethnicity;
medical information – such as information about your physical health;
sexual information – such as information about your sex life or sexual orientation;
criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
Acceptance
Acceptance required
You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
You may not order our goods or request our services if you do not accept this policy.
Legal capacity
You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
Changes
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Collection
We collect certain information:
automatically when you visit our website;
on registration;
on submission; and
from you voluntarily.
We may also collect information about you from other sources, including third parties, public databases, social media platforms, and other devices you may use to access our websites.
Use
We may use your personal information to:
provide and manage any services for you;
market our goods and services to you;
respond to your inquiries and complaints;
comply with our legal and regulatory obligations;
conduct our recruitment processes;
Disclosure
We may disclose your personal information to:
our employees and/or third party service providers;
governmental and regulatory bodies;
our business partners;
Security
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us.
Retention
We will only retain your personal information for as long as it is necessary to fulfill the purposes explicitly set out in this policy, unless:
retention of the record is required or authorised by law; or
you have consented to the retention of the record.
Transfer to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at [email protected].